Shipping and Returns
About COVID-19 situation
Due to temporary restrictions by COVID-19 Pandemic on transport and logistics, all shipments for current orders and pre-orders are suffering certain delays.
Some territories are again under lockdown. Such countries are still accepting shipments to be locally delivered again but the postal services might not be working on regular basis. Alternative shipping methods have been implemented in order to keep on servicing with guaranties.
Using regular mail means that certain delays on deliveries are going to be usual from now on. Please be aware we are providing all orders with a tracking number that you can use anytime, but it will only show some progress once the shipment can be shipped. The tracking number will last until delivery is fully confirmed.
Our team is working hard attending all security recommendations as well as the ones concerning health and protection of individuals involved in the process of shipping parcels. We all need to pay attention on what´s priority to attend as well as keeping safe our personnel and resources.
In the meantime, we want to thank you for your support during these days and for your purchase which is really appreciated.
Shipping costs are based on weight and location and are automatically calculated at checkout after you show your address. Please consider all packages over 2kg will be shipped only under registered shipping option with tracking number provided with no exception.
All orders are shipped from SPAIN via standard and/or priority service taken by Spanish National Postal Service and selected couriers. Packages shipped to Europe take around 10-12 days to be delivered after shipping confirmation. These days, overseas orders may take up to one month depending on country of delivery. Courier service has been implemented for those who need faster deliveries.
Payments can be processed by Paypal or credit card.
We accept returns if the product has been seriously damaged (big crack on spine, vinyl crack, vinyl defect unable to be played, etc.). Small corner hits are not a serious damage on product and we pack carefully to avoid such minor problems, therefore they are no accepted as regular claims by described above.
Please contact us at firstname.lastname@example.org for any query you may have.